Troubleshooting

No Data Showing

• Verify your AWS credentials are correct
• Ensure the IAM user has the ce:GetCostAndUsage permission
• AWS cost data can take 24-48 hours to appear for new accounts
• Check that Cost Explorer is enabled in your AWS account

Authentication Errors

• Double-check your Access Key ID and Secret
• Ensure the IAM user hasn't been deactivated
• Verify the access key hasn't been rotated
• Check for any IP restrictions on the IAM user

Delayed or Missing Costs

• AWS cost data is typically 24-48 hours delayed
• Some services (like data transfer) may have longer delays
• End-of-month data may take a few days to finalize

Slack Notifications Not Working

• Verify the webhook URL is correct
• Test the webhook using the "Test" button
• Check that the Slack app hasn't been removed from your workspace
• Ensure the channel the webhook posts to still exists

Still Having Issues?

Contact us at support@scamallteoir.com with:

• Your team ID (found in Settings)
• Description of the issue
• Any error messages you're seeing
• Screenshots if helpful